DELIVERY & CARRIAGE CHARGES

We have always been leaders in the industry with our Next Day delivery service to ensure we can get our products out to you as fast as we can. We ensure that due to the fragility of some of our products, we take extra special care in the packing of our products to ensure they arrive to you in great condition. Our order cut off time is 3pm for same day processing.

There is no minimum order value for our trade customers.

Please note, as a trade-only business, we will deliver to 3rd party address but additional costs do apply. Please see below for further details.

All prices are quoted in pounds sterling (£) and exclude Value Added Tax (VAT) at UK rates.

STANDARD UK MAINLAND CARRIAGE CHARGES

FREE delivery on orders over £250 NETT
ORDERS UNDER £250 NETT
£12.50
ORDERS OVER £250 NETT
£0.00/FOC
Non-mainland UK and International customers can nominate a UK mainland shipping agent to qualify for the UK mainland Shipping charges.

SPECIAL DELIVERY CHARGES ARE IN ADDITION TO ANY OF THE CARRIAGE CHARGES THAT APPLY ABOVE
EVEN IF THE ORDER MEETS CARRIAGE PAID

AM DELIVERY £15.00
SATURDAY DELIVERY £15.00
BEFORE 10AM £21.00
Currently we are unable to offer any enhanced services on pallet deliveries.



OFFSHORE CARRIAGE CHARGES

Ireland


ORDERS UNDER £500 NETT
£18.00
ORDERS OVER £500 NETT
£0.00/FOC
PALLET ORDERS UNDER £1000 NETT
£70.00
PALLET ORDERS OVER £1000 NETT
£0.00/FOC
Guernsey, Jersey, Isle of Man
& *Isle of Wight

ORDERS UNDER £250
£35.00 / *£26.00 Isle of Wight (PO30-PO41)
ORDERS BETWEEN £250 - £500
£20.00
ORDERS BETWEEN £500 - £750
£17.50
ORDERS OVER £750 NETT
£0.00/FOC
PALLET ORDERS UNDER £1500 NETT
£70.00
PALLET ORDERS OVER £1500 NETT
£0.00/FOC
Highlands


ORDERS UNDER £500 NETT
£18.00
ORDERS OVER £500 NETT
£0.00/FOC
PALLET ORDERS UNDER £1000 NETT
£70.00
PALLET ORDERS OVER £1000 NETT
£0.00/FOC

HIGHLANDS POSTCODES

AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50



3RD PARTY ADDRESS (UK MAINLAND, HIGHLAND & IRELAND ADDRESSES ONLY)

3RD PERSON CARRIAGE £10.00
AM DELIVERY £15.00
SATURDAY DELIVERY £15.00
BEFORE 10AM £21.00
Currently we do not offer 3rd party deliveries outside of UK Mainland, Highland or Ireland addresses.
Any failed deliveries to a 3rd party address will incur the full delivery cost. A 2nd charge would apply if re-delivery is required.

3RD PARTY CARRIAGE CHARGE REASON

We charge a 3rd party surcharge due to the following reasons

1) Our pricing and infrastructure is based upon a B to B supplier.
2) Increase in administration due to a different delivery address.
3) All goods sent to 3rd party are individually opened, checked and photographed to eliminate our responsibility for damages/shortages/discrepancies which involves additional labour time.
4) Most orders to a consumer are single items and often need additional packing.
5) A much higher % rate of failed deliveries or re-deliveries when sending to a consumer.
6) We are held liable should there be any breakages or damage and would be expected to collect and replace from the customer as that was the delivery point.

INTERNATIONAL ORDERS

Deliveries outside UK are calculated on a per shipment basis. Please feel free to contact us on +44 (0) 1706 62 00 77 for further details.

Failure to Receive Delivery

If the given address is not available to take in the delivery, or the order needs to be re-directed to another address other than that of booking, charges will apply. This will be advised prior to re-shipping by our customer service team. If an order is cancelled or delivery refused once the order has left our warehouse, there will be a 20% restocking charge. For failed pallet deliveries there will be a £40 per pallet charge in addition to the handling charge.

Internet/Mail Order Sales

Whilst we ensure that goods are packed suitably for shipping by our couriers we cannot guarantee how they will travel or be handled by any subsequent deliveries. We require that all goods be inspected prior to sending out to your customers to minimise your risk and additional packaging added if required. Inspired Lighting are only liable for goods delivered to the original delivery address of the order and if necessary any replacements or collections will only be made to the same address.

Our customer service team is available Monday to Friday 8am to 6pm.
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