Welcome to the FAQ section of the website. Here you will find handy how to guides, technical information and other industry relevant information. This page is currently under development and will be updated regularly. All downloads are in PDF format so a suitable reader such as Adobe Acrobat must be installed on your computer.

Frequently Asked Questions (FAQ's)

Inspired Lighting are suppliers to the trade only. If you are a lighting reseller or work within the lighting industry please contact customer services on [email protected] giving full details of your company and details of your potential interest and a sales manager will contact you with further details.

If you are an end user looking for one of our resellers please click here to find your nearest stockist. Alternatively call us on 01706 620077 and we will be able to assist you.

We do have a lighting showroom in Heywood (Lancashire) which is open Monday to Friday 8.00am-6.00pm, where you are welcome to come and view some of our product ranges. Please call our customer service team to book an appointment on 01706 620077.

We have a fair and easy returns procedure, further details on this can be found on our website by following link www.inspired-lighting.co.uk/Returns.

If you are and end user you will need to refer to the returns procedure for the supplier you purchased the item from.

Please refer back to our returns procedure for further information by following this link www.inspired-lighting.co.uk/Returns or by calling our customer services on [email protected] with details of the item, Invoice number and the fault. The customer service team will then be able to respond with how we can best resolve the issue.

If you are and end user you will need to contact the supplier you purchased the item from.

Yes orders can be cancelled. If the goods have already been despatched please refer to back to our returns procedure for further information by following this link www.inspired-lighting.co.uk/Returns. If the goods haven’t been despatched then they can be cancelled up to 3pm of the day of despatch. Written instructions will need to be sent to [email protected]

If you are and end user you will need to contact your supplier and ask them about their cancellation policy.

Inspired Lighting have a varied range of deliveries and timescales to suit most of our customer requirements, further details on this can be found by clicking following this link www.inspired-lighting.co.uk/DeliveryCarriageCharge.

If you are purchasing the item through one of our resellers due to various logistical reasons we cannot advise when they will be able to get the products to you and if any costs are applicable.

Inspired Lighting use a number of courier companies but the majority of our parcels are delivered via DPD, the reason behind this is that they have a 1 hour delivery slot that is sent from them either by email or text to a mobile telephone number to inform our customers of when the delivery is due to take place. This gives clear accurate information on the status of your delivery and the freedom for you to be in control of re-arranging the delivery if it is necessary.

Because we are trade suppliers and supply to registered customers only you would need to log in with your dedicated username and password to see all prices and stock levels. This also allows full access to the trade area and all the dedicated features to give you all the necessary marketing, technical and promotional material you require as a reseller. In order to log in please follow the link www.inspired-lighting.co.uk/account/login

If you are not a registered customer all our product related features are still available with an option to create a wish list and save it or forward it accordingly. We have developed various ways to help you try and find the right product you are looking for. If you are unable to find a suitable product please contact our sales department on 01706 620077 for further assistance.

All of our products carry a minimum 12 month return to base warranty and our LED ranges carry 2, 3, & 5 year warranties, please check the product page for the exact warranty on a particular item.

Due to certain legislation halogen lamps are no longer included in any of our products as standard. If the light fitting is a dedicated low energy then some ranges are supplied with compact fluorescent lamps, please refer to the product page for further details. If the light fitting is listed as an LED product, this then contains and integrated LED light source, further item specific details can be found on the product page by clicking on the specification data tab or by downloading the datasheet PDF document, which is also located on the product page on our website.

Yes, the majority of our products are suitable for LED or low energy fluorescent lamps. Inspired Lighting have a vast selection of Luxram lamps that can be retro-fit into most of our light fittings, further details on our full lamp range can be found by following clicking on the tab Lamps & Bulbs on our website. When looking at a product on the website we do also suggest suitable lamps for the product and list them on the product page of each item.

The brightness of light bulbs is measured in Lumens, which is a measure of a light's luminous power. Low energy bulbs can be just as bright as standard incandescent bulbs with a fraction of the power/wattage. The lumens value is listed in the product specifications table where applicable. As a guide please see below for a simple comparison of lumens v wattage of traditional incandescent lamps.

Incandescent Lumens (Brightness) LED Watts CFL Watts
25W 200-300lm 2-3W 3-5W
40W 400–500lm 4-5W 7-9W
60W 650-850lm 6-7W 9-11W
100W 1000-1200lm 8-10W 15-18W

This depends on the type of transformer/driver in the light fitting if there is one built into the product. It has to specifically be a dimmable transformer/driver and usually a trailing edge dimmer module is required. For light fittings without drivers/transformers then dimmable lamps must be used and a compatible dimmer switch to ensure a smooth dimming effect and to maintain the life of the lamps being dimmed. Often if using dimmable LED lamps they will not work correctly with a traditional dimmer switches due to the minimum load of the dimmer not being met, you can upgrade to a LED dimmer module/switch to cope with low electrical loads.

Exact dimming capabilities of a product are in the specification section of the product details page for each item.

We would always recommend consulting a qualified electrician if you are in any doubt as to the suitability of a light fitting and the use of a dimmer switch.

There are many benefits that can be achieved from using LED technology, here are just a few of them :-

An immediate reduction in your electricity bill.

Less heat because LED fixtures are extremely efficient converting electricity into light.

They do not contain mercury or other hazardous materials.

LED Bulbs last a very long time, typically 15,000 to 50,000 hours so no maintenance or lamp replacement costs.

More and more products are dimmable.

Fantastic new designs and styles of products that have been developed because of LED light sources that previously never existed. View some designs here www.inspired-lighting.co.uk/Modern_LED

Yes. Colour temperature for light bulbs is measured on the Kelvin scale. LED Bulbs come in a variety of colours, but the most common are in a range from 2700K to 6500K. The unfortunate thing is that the only consistent measurement is the Kelvin scale, many manufacturers like to use terms like Daylight, Natural White, Warm White and Cool White, but there is not a standard that defines a Kelvin temperature to associate with those terms. The general rule is Warm (2700K) Natural (4000K) Cool (6000K+). The warmer the light, the more yellow tones, the cooler the light, there are more blue tones. Further item specific details can be found on the product page by clicking on the specification data tab or by downloading the datasheet PDF document which is also located on the product page on our website.

Typically our Luxram LED lamps come with a 3 or 5 year warranty and are based upon a 15.000 - 25,000 hour usage, this is further defined that they are only used for a maximum of 3 hours per day. This does not mean the lamps will fail exactly after 3 years or 25,000hrs but similar to fluorescent they can continue to work but the actual brightness of the lamp start to deteriorate faster.

CRI is Colour Rendering Index. It is a measurement of the quality of light. Whereas lumens is a measurement of the quantity of light, CRI is the measurement of quality. It is a scale between 0 and 100. Where 0 is bad, 100 is great good quality LED's are typically in the 80-95 range.

We have a great choice of double insulated lights. These are highlighted with a class 2 icon on the product page. Quite a lot of older properties built before or during the 1960's may not have an adequate earth cable so you will need to select what are called double insulated lights, which have two layers of insulation built in to protect the live parts. It is possible to have your house re-wired by your electrician but this can be expensive, so the other solution is to select double insulated light fittings. To view all our double insulated fittings please follow the link www.inspired-lighting.co.uk/double insulated

Further item specific details can be found on the product page.

All of our light fittings are supplied with a detailed instruction leaflet. The instruction leaflet can also be viewed or downloaded on the individual product pages. However we do not offer installation advice and we recommend employing a qualified electrician to undertake any electrical lighting installation.

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